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You probably share our belief that a large part of providing a great software product involves
providing a great support service. We are committed to serving our subscribers promptly
and professionally. A subscriber’s problem is our highest priority. If you speak to one
of our subscribers, we expect they would tell you the same.
Ensuring a great experience for our
subscribers.
We have a technical support team that you may reach by phone
at 877-219-7353.
These are friendly, knowledgeable people who are committed to resolving issues quickly and with minimal effort on
your part.
But what if your issue is not technical?
What if you need best-practice advice more than technical know-how? We welcome these requests,
and for these and anything else you may need from us, we dedicate a person that we call a Regional
Director of Assessment Management to each subscriber. If you have a problem and don’t know where
exactly to turn, this is your contact. If they can not solve your issue themselves, their job is to
find the resource that can.
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